I initially submitted an enquiry online through the Mal Wright website and received a response the same day. When I was ready to book my inspection, I called and within 10 minutes I had my booking. Mal was easy going and really accommodating. Nothing was too hard. I spoke directly to Mal after the inspection and he talked me through my results and offered ways to resolve any issues. It was just the clarification I needed as the reports were quite comprehensive. Over all a great service that I would recommend to anyone needing an inspection done.